Your after sale service is second to none, will certainly buy more from you next month and will spread your website to people who I know. Submitted by: Marcus New Zealand |
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A few years ago my in-laws traveled to New Zealand and purchased one of your sweater vests for my husband. Because my husband is a large man, and is his own furnace, he could never be comfortable with other woolen garments. We were skeptical that he would wear it. To our surprise, he loves it. Your sweater vest is his absolute favorite!
I was disappointed that we had no information of how to find you. The garment tag did not have an address nor web-site address. I had asked my in-laws if they remember what store or area that they purchased this wonderful garment, but they could not. Now that we have an internet service at home, and with perserverance I found you. You can imagine how excited I am now that the real hunt is over. Now I can shop! Submitted by: Anonymous |
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I just wanted to thank you for the prompt service. I looked everywhere in our area for a black wool hat and was delighted to find one through your web page. I was even more surprised and pleased that it arrived in time to give to my husband for Christmas.
Happy Holidays to you. Submitted by: Sue, WI |
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I got the vest and it's great! Just what I was looking for and I've looked all over and not found anything else like it. Thanks! Submitted by: John, AZ |
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Wow! Your site is really terrific!!! And the products are so much more than I had anticipated...Very sophisticated and professional. Certainly no more difficult to navigate than the LL Bean or Eddie Bauer sites and much more unique...Great Job!!! Submitted by: Michael, OH |
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Hi Janine
Thanks for the customer service you gave to me, I received my jumper and hat on Wednesday and I am very happy with the colour and size. Thank you again, I have on many occasions recommended your company for possum fur products and I will continue to do so.
Kind regards
Rob Submitted by: Rob, Tasmania |
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I should note that I first read about these sweater blends in the latest issue of National Geographic Traveler. I figured that they must be warm after such a glowing note in the magazine. Submitted by: Gerald, NJ |
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I rec'd my order yesterday, and the insoles are wonderful!! Thank you for your prompt attention. It's been a pleasure doing business with you. Submitted by: Betsey, WI |
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It is indeed a pleasure doing business with you and your company. Such concern for the customer is a rare thing to find. Submitted by: Nick, SC |
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We had a great Christmas last year because he bought us all wonderful jumpers from your collection. We absolutely love them! Submitted by: Anonymous |
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I received my order today and I'm so happy with the quality of the items. The colours are so rich and the scarves so soft.
Thank you for such speedy service. Submitted by: Quality |
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My husband is over the moon with his Forest Fur hat, gloves and scarf, as it is rather cold at the moment. Thank You! Submitted by: Sue, Leicester UK |
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Hi Janine
Just to let you know, the cardigan arrived today - it is absolutely beautiful - and a much better fit on a small person than most British manufactured sweaters.
Congratulations on a wonderful product.
Kind regards
Lynda Submitted by: Lynda Scotland, UK |
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Hi there
It arrived yesterday and its fantastic. I love it and it fits perfectly and wearing today.
Thanks so much.
I've just placed another order.
Regards
Celeste Submitted by: Celeste S |
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You are a star, an angel.... saving me from the frozen miseries! I was in NZ in early October, but had bought a pair (red) in Oz...
and I can't believe it, but I have lost one of them..... and having had one mitt on today, plus another (from another pair - and that was cashmere),
I can tell you that possum plus everything else is a whole whole ballgame warmer.
so there we are! thank you so much
all best
Jenn Submitted by: Jenn, London |
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This Anti-Flamme crème has been a wonderful relief for my ailing arm/shoulder ever since a friend brought a 100 gram tube of it back from New Zealand. Thank you very much. Submitted by: David, Canada |
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This Anti Flamme creme has been a wonderful relief for my ailing arm/shoulder ever since a friend brought a 100 gram tube of it back from New Zealand. Thank you very much. Submitted by: David, Canada |
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Sweater arrived today. Very quick & prompt! Submitted by: Christian, Scotland |
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I bought these for my husband because he is a serious runnner and his hands get cold on those long runs. He LOVES these gloves. The sweat wicks to the outside and his hands stay warm. He has had alergic reation to some wool products, but not to these. He put them through the washer and drier (unbeknow to me!) - and they survived. But I advised him not to do that again!! I bought a second pair for my marathoning daughter-in-law-to-be and will probably order the hats of this same forest fur/wool blend. Thanks for a great product! Submitted by: Alice, PA |
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This E-Mail is just to tell you know how impressed I am with the products I have just received. My son will be going to Antarctic in early August and will be taking three of your hats. The quality is far superior to all those that I have seen in the stores in the U.S.A. My husband and I have made additional purchases and look forward to telling all our friends here in Texas.
Your service and timely delivery are also outstanding. Submitted by: Mary Jane, Texas |
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Just received the jumper that I ordered last weekend – Thrilled – brilliant service. Many thanks. Submitted by: Jacky, UK |
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The sweater arrived today, sooner that I thought, thank you. It is a beautiful sweater, I know I am going to get a lot of use out of it.
I want to thank you again for the quality of this sweater and the timely delivery. I will certainly be doing business with your company again. Submitted by: Robert |
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I just wanted to thank you for sending the sweater. I just received it and it is beautiful. I am hoping my boyfriend loves it as much as I do...if he doesn't like it I guess I'll have a really lovely new sweater.
It was fun meeting you via my sweater buying experience. Thank-you again! Submitted by: Kathryn, Toronto Canada |
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Just a few days ago, I received my 450 gm jar of Anti-Flamme. A close Kiwi friend praised it beyond all measure and I despaired of ever finding it here in the States until she located your Internet store. This is great stuff, and I hope that I can get others to try it. It really works, and without the burning of capsacin or freezing of menthol. Thanks for making it available. Submitted by: Greg, NY |
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I had the pleasure of backpacking around NZ last year. At the time i could only afford one possum/merino wool sweater. It happened to be a McDonald. I love it, it's a blue slate color; everyone who sees it on this side of the planet raves about it. I'm very interested in getting more sweaters for myself and family as gifts in the holiday season. Submitted by: Francesco, NY NY |
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This afternoon I received the 3 containers of Anti-Flamme.
You did really good - Thanks for your quick delivery of this product. You made my wife's day and she is happy to have the large supply we now have, but I am sure it won't last long. Don't be surprised when you hear from me in the very near future. Submitted by: Heinz |
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Thanks for the great services goods received today. Brilliant .... I will recommend you to my friends. Submitted by: Kerrilee, New Zealand |
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The package got delivered this morning. Thank you so much for your excellent service as well as product. I am sure my brother-in-law will be thrilled with this jersey. it is gorgeous - I feel like keeping it for myself. I will probabily buy one for myself.
Once again, acroos the ocean, a hearty thank you.
Cass Submitted by: A hearty thank you |
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Just received the jumper that I ordered last weekend.
Thrilled!
Brilliant service. Many thanks. Submitted by: Jacky, UK |
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Received the package and the scarf looks great! I am keeping the gloves for me! Thanks again. I already started bragging about your customer service. Happy New Year! Submitted by: Roberta, FL |
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I received my hats today. I love them.
Thank you! Submitted by: Stacy, Hayward CA |
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The socks were a huge success! Thank you! So good in fact that I thought my brother might like them for his birthday.
Thanks again. Submitted by: Cathy, London England |
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Love our Gloves! We are glad to order the gloves. In 1994 my husband and I visited New Zealand and bought gloves for ourselves and my parents. After almost 20 years (!) the gloves needed to be replaced.
Rabea, Netherlands Submitted by: Rabea, Netherlands |
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I was very excited to find that you have Anti-Flamme, which I discovered in a bike shop in NZ after a serious crash. It is by far the best topical treatment I've ever used!... I was also excited to read about the New Zealand "fur", which I knew as "possywool". The best sweaters I have are the ones I brought home from NZ and made from this combination! Submitted by: Heidi |
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I find my self in the position of thanking you again; it must be getting tedious for you to hear, I wish I were more eloquent.
As for the forest fur wear: Yes, yes, yes! I am very interested in trying some. I am also happy to indirectly support ecological restoration with my purchases. I have done volunteer work to help remove non-native plant and animal species from California, I know firsthand how devastating they can be. Submitted by: Janina, CA |
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Order received, thanks. I like the quality of the goods, too. I'll pass the website address on to a couple friends. Submitted by: Kent, Taiwan |
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The wool socks we ordered arrived in great condition...they are beautifully made! My husband wore a pair to school yesterday for the first time. He came home and announced that he had warm feet all day!!!!! I'm so glad we found your website... you'll hear from us again!
Take care! Submitted by: Helene, New York |
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I will certainly do that and thank you so much for all your help!
Be assured that I would recommend not only your products but your superior customer service to anyone I know who is looking for a quality company to do business with!
I am sure that I will be ordering again in the future. Submitted by: Roxanne |
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I wanted to send a quick note in order to express my gratitude to your company for providing 100% wool socks! I have been slowly going mad for the last 5 years, searching in vain for 100% wool socks, which seem to have disappeared from the United States market. Submitted by: Janina, San Francisco CA |
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I liked the mocha Forest Fur Tunic I bought from your website so much I now want the blue one! Submitted by: Mary, Australia |
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